Shipping policy
Free Shipping to Europe, UK, and USA
Our packages are shipped through DHL Express from our artisan lab in central Italy to your doorstep. We ship all over the world, and there's no charge for our customers in Europe, UK, and the US.
100% Satisfaction Guaranteed
Free returns. Absolutely love your shoes or we will replace or return them for free - no questions asked! Plus we'll cover return shipping. It's that simple. You're trusting us to deliver to your expectation. We are committed to exceeding that expectation!
Each Pair is Handcrafted in Italy in 8-12 Days
Upon order, your shoes will be handmade by master Italian craftsmen from the finest and most exquisite Italian leather, textiles, and materials available. Each unique pair is one-of-a-kind, combining handcrafting tradition, quality and modern style for a product that’s perfectly Italian. It takes 10-12 days to build your shoes, plus shipping time from central Italy to your doorstep.
Package Tracking and Protection by ROUTE
For added comfort, we’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.